Melbourne Local Painters (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website at lightgoldenrodyellow-pelican-962150.hostingersite.com (the “Website”) or otherwise interact with us, such as requesting a quote or contacting us about our residential and commercial painting services.

This Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Melbourne Local Painters is a residential and commercial painting business operating across Melbourne, Victoria.

Contact details:

• Address: Vanity Court, 200 Thomas St, Dandenong VIC 3175
• Email: estimates@melbournelocalpainters.com.au
• Phone: 0420 246 746

2. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and property/business address, provided through our quote request forms or Contact Us page.
• Project information — details you provide about your painting project, such as property type, scope of work, timelines and site access requirements.
• Communications — records of emails, phone calls, or messages you send us.
• Technical information — such as your IP address, browser type, device information, and pages visited, collected automatically when you use our Website (e.g. via cookies or analytics tools).

We only collect information that is reasonably necessary to provide our services and operate our Website.

3. How We Collect Information

We collect personal information when you:

• Submit a “Get a Free Quote” form or other enquiry form on our Website
• Contact us by phone, email, or through our Contact Us page
• Interact with our Website (through cookies and standard web analytics)

We do not knowingly collect information from third-party sources except where you provide it to us directly (for example, a referral from another client).

4. How We Use Your Information

We use the personal information we collect to:

• Respond to quote requests and enquiries
• Prepare and provide quotations and site inspections
• Schedule, manage, and deliver painting projects
• Communicate with you about your project, including updates and follow-ups
• Maintain business records, including for warranty and insurance purposes
• Improve our Website and services
• Comply with legal and regulatory obligations

We will not use your personal information for any purpose that is not related to the above without your consent.

5. Disclosure of Your Information

We do not sell your personal information. We may disclose your information to:

• Employees, subcontractors, or trades engaged to carry out or quote on your project
• Suppliers (e.g. paint suppliers) where necessary to fulfil a project
• Our website hosting provider and IT service providers, for the purpose of operating our Website
• Professional advisers (such as our accountant or insurer), where necessary
• Government or regulatory authorities, where required by law

We take reasonable steps to ensure any third party handling your information protects it in a manner consistent with this Policy.

6. Cookies and Website Analytics

Our Website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can disable cookies through your browser settings, though this may affect your experience on the Website.

7. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of digital records and restricting access to personal information to authorised personnel only.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, warranty, or reporting requirements. When no longer required, we take reasonable steps to securely destroy or de-identify the information.

9. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct any inaccurate or out-of-date information, by contacting us using the details in Section 1. We will respond to your request within a reasonable timeframe, in accordance with the Privacy Act.

In some circumstances we may not be able to provide access (for example, where it would unreasonably impact the privacy of others or where required by law), and we will explain our reasons if this is the case.

10. Third-Party Links

Our Website may contain links to third-party websites (such as social media pages). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our Website and services are not directed at children, and we do not knowingly collect personal information from children.

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details in Section 1 so we can investigate and resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Melbourne Local Painters
Vanity Court, 200 Thomas St, Dandenong VIC 3175
Email: estimates@melbournelocalpainters.com.au
Phone: 0420 246 746